Effective Date: 1 July 2025
Last Updated: 1 July 2025
These Terms and Conditions (“Terms”) govern your use of our website www.pelodelperro.co.uk (the “Site”) and your purchases through our online shop. By accessing the Site or placing an order, you agree to be bound by these Terms.
This website is operated by Pelo del Perro Ltd, a company registered in the United Kingdom.
Email: [email protected]
Business Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP
VAT number: 484603771
You agree to:
Use our website lawfully and for personal, non-commercial use
Not misuse or interfere with the functioning of the Site
Not reproduce, duplicate, or exploit the Site’s content
We take care to ensure product descriptions, prices, and photos are accurate. However:
Product images are for illustrative purposes only
We reserve the right to update product details or correct errors at any time
Orders can be placed securely via our WooCommerce checkout.
We accept payments through Revolut and other methods displayed at checkout.
A contract is only formed once we dispatch your order. We may cancel an order at any time prior to dispatch if we detect an issue (e.g., payment failure or stock error).
We aim to dispatch orders within 3 working days and offer delivery options at checkout.
Delivery fees and estimated times are provided during the checkout process.
Pelo del Perro Ltd is not responsible for delays outside our control, including postal or customs delays.
You have the right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations.
To cancel or return your order, email us at [email protected] with your order number.
Items must be returned unused and in original packaging. Refunds will be issued within 14 days of receiving returned goods.
Note: We cannot accept returns for:
Perishable or custom-made items
Opened hygiene-sensitive products (e.g. Mezcal bottles), Unless they are faulty.
Return shipping costs are the customer’s responsibility unless the item is faulty.
If your item is faulty or arrives damaged, please contact us within 48 hours of delivery at [email protected]. We’ll arrange a replacement, exchange, or full refund.
All prices on our website are in GBP (£) and include VAT where applicable.
If you are ordering from outside the UK, you are responsible for any customs duties or import taxes.
Pelo del Perro Ltd is not liable for:
Indirect or consequential losses
Loss of profits, data, or revenue from the use of our Site or products
All content on this Site; including text, images, graphics, and logos; is the intellectual property of Pelo del Perro Ltd and may not be used without our express written permission.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
