Effective Date: 1 July 2025
Last Updated: 1 July 2025

This Privacy Policy explains how Pelo del Perro Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website www.pelodelperro.co.uk (the “Site”). We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pelo del Perro Ltd
Email: [email protected]
Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP

2. What Information We Collect

Information You Provide:

• Name, email address, postal address, phone number

• Order and payment information (processed securely via Revolut)

• Account details if you register with us

• Any information provided through contact forms or emails

Automatically Collected Data:

• IP address, browser type, pages visited, time on site

• Collected through cookies and analytics tools (see Cookie Policy below)

3. How We Use Your Data

• To process and deliver your orders (via WooCommerce and Revolut)

• To respond to queries and provide support

• To manage user accounts

• To send marketing communications (only with consent)

• To improve website functionality and user experience

• To comply with legal and tax obligations

4. Legal Bases for Processing

We process your data based on:

• Contract (e.g., fulfilling an order)

• Consent (e.g., newsletters)

• Legal obligations (e.g., accounting)

• Legitimate interests (e.g., site security, service improvement)

5. Sharing Your Data

We may share your data with:

• Revolut (for payment processing)

• WooCommerce and related plugins (for order and site management)

• Delivery partners

• IT service providers and analytics tools

• Regulatory authorities if legally required

6. International Transfers

If data is transferred outside the UK (e.g., through cloud hosting), we ensure it is protected using UK-approved safeguards such as Standard Contractual Clauses.

7. Data Retention

We only retain personal data for as long as necessary for legal, accounting, and operational purposes.

8. Your Rights

You have the right to:

• Access and rectify your data

• Request deletion

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us at [email protected].

9. Cookies

We use cookies to enhance your experience. Please see our Cookie Policy below for more details.

10. Changes to This Policy

This policy may be updated from time to time.

11. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.